Cyber SME
Cyber SME is a cyber insurance product underwritten by Hollard Insurance Company Limited (via iTOO Special Risks) (Hollard Insurance Company Limited (South Africa)), available in South Africa. It is aimed at small and medium-sized businesses and mid-market companies. Coverage limits reach up to Bespoke. The policy extends beyond standard cyber liability with Cyber crime / FTF. Policyholders get 1 bundled proactive service — Incident response — designed to reduce breach risk before a claim ever happens. The carrier holds an AM Best rating of Not rated by AM Best.. It can be approached directly through the provider.
Product Details§ 01
Advantages & Limitations§ 02
Advantages
- Commercial Cyber Insurance underwritten by Hollard, administered by iTOO Special Risks — South Africa's specialist cyber MGA with 35+ years of African insurance experience.
- Coverage (per iTOO policy form): Cyber Liability (A), First Party Expenses (B), Cyber Extortion (C), Theft of Funds (D), Crisis Management and Notification Expenses (E), Loss of Business Income (F, 12-hour deductible), Digital Media Liability (G), Physical Damage (H).
- Theft of Funds and Physical Damage included as standard (sublimit ZAR 250,000).
- Emergency incident response hotline: 0861 767 778 (iTOO cyber team, available 24/7).
- Local incident response specialists with proven South African capabilities.
- POPIA compliance advisory: coverage aligned with South Africa's Protection of Personal Information Act.
Limitations
- Primarily domestic South Africa; SME to mid-market focus.
Contact & Response§ 03
Frequently asked questions§ 04
+Who is Cyber SME designed for?
Cyber SME by Hollard Insurance Company Limited (via iTOO Special Risks) targets small and medium-sized businesses and mid-market companies in South Africa. Geographic scope: South Africa.
+What proactive security services are included with Cyber SME?
The policy bundles 1 proactive service: Incident response. These preventive services are typically included in the premium.
+Does Cyber SME help with NIS2 or DORA compliance?
Hollard Insurance Company Limited (via iTOO Special Risks) indicates the following NIS2/DORA support for this product: Not applicable..
+How can I buy Cyber SME in South Africa?
You can approach Hollard Insurance Company Limited (via iTOO Special Risks) directly (0861 767 778 (iTOO incident response) / cyber@itoo.co.za LwandoC@itoo.co.za CandiceT@itoo.co.za MusawenkosiK@hollard.co.za) or via the provider's website. Compare it with alternatives in South Africa on Ryskly first.