Zurich Insurance Company Ltd – North America (Zurich North America) (Zurich Insurance Group (Switzerland))
Zurich Cyber Insurance Policy (ZCIP)
Cyber Insurance Policy – Concierge Suite
by Zurich Insurance Company Ltd – North America (Zurich North America)
B2BA+Direct—Broker onlyGlobalEnglish
Last updated Apr 2026
Product Details§ 01
Max Insurance Limit
Bespoke.
Market Focus
Mid-market to large enterprise.
AM Best Rating
A+ (Superior) – AM Best (Zurich Insurance Group)
MGA / Direct
No – Direct insurer.
Policy Language
English
NIS2 / DORA Support
Not applicable.
War Exclusion
War and nation-state cyber exclusion applied (LMA-aligned).
Geographic Scope
Global.
Broker Only
Yes
Advantages & Limitations§ 02
Advantages
- Two US products:
- — Zurich Cyber Insurance Policy (ZCIP): flagship commercial cyber for large and mid-market; broad coverage scope; integrated with Zurich Resilience Solutions (ZRS) risk engineering.
- — Cyber Insurance Policy – Concierge Suite (Jul 2023): middle-market product; bundled pre-breach advisor, breach coach and cybersecurity hotline available around the clock.
- Zurich Resilience Solutions (ZRS): pre- and post-event cyber services; complimentary onboarding session for all policyholders; Cyber Risk Engineers available at cyberRE@zurichna.com.
- Over 20 years handling commercial cyber exposures.
- Dedicated Cyber Claims team: experienced attorneys with deep claims and recovery knowledge.
- Vendor partnerships for: incident response triage, attacker identification, system restoration, data breach notification drafting and credit monitoring.
Limitations
- Largest DPW decline in AM Best Top-20 in 2022–23 (-21.1%); discipline over volume strategy.
Contact & Response§ 03
Customer Contact
24/7 Crisis Hotline
24/7 crisis hotline and Zurich Resilience Solutions.
Broker Contact